Frequently Asked Questions

Yes. The first 10 mailboxes with 5 GB each are free forever — no trial period, no credit card, no expiry. You only pay if you need more mailboxes or more storage per mailbox, which you get by buying a package: Basic is 5 GB a mailbox for $1/year, Growth 35 GB for $2, Business 100 GB for $5, and Pro 250 GB for $12.

No. You can create your account and use the free tier without a card. A card is only required if you choose to upgrade or add paid mailboxes/storage.

Go to mail.nevtan.com → 'Get started'. Enter your full name, a business email, your company domain, and a password. Verify via the activation link we email you, then set up your domain and mailboxes.

NevTan Mail is built for business, so every account links to a domain. If you don't have one yet, you can register one at any registrar and add it during setup.

Your account stays inactive until you click the verification link we send. If you don't see it, check spam or request a new link from the login page.

Yes, you can — but it's built for business. The value (custom domain, team mailboxes, admin controls) really shines for companies, freelancers, and teams.

Up to 10 mailboxes free forever, each on your domain with 5 GB. Need more? Buy a package and add mailboxes — from $1 per mailbox per year on Basic, up to 100 mailboxes.

Your sign-in email is tied to your mailbox and can't be changed from your profile — you can update your name, phone number, and picture there. To use a different address, an admin creates a new mailbox for you in the admin console.

Use the 'Forgot password' link on the login page to receive a reset email. For team members, an admin can help reset or suspend access.

Yes. Contact support to delete your account and data. We recommend exporting any mail you want to keep first.

It's per account/workspace. Each of the 10 free mailboxes gets 5 GB. If your team needs more, buy a package — priced per mailbox per year, from $1 on Basic up to $12 on Pro for 250 GB each.

Sign up at NevTan Mail, add your domain, and follow the guided DNS flow. We walk you through MX, SPF, DKIM, and DMARC records step by step. Most people are live in under 30 minutes.

No. Email uses DNS records (MX, SPF, DKIM, DMARC). Your website hosting stays exactly where it is — you only point your email records at NevTan Mail.

MX (mail routing), plus SPF, DKIM, and DMARC (authentication/deliverability). Our guided flow shows you the exact values to add at your registrar.

Account creation: ~2 minutes. Domain verification + DNS: usually under 30 minutes. Mail import runs in the background. Most people are fully live within the hour.

You don't need to be. The guided DNS flow tells you exactly which records to add and verifies them for you. No IT degree required.

Yes. The same domain works for your website and your email. We only need MX and authentication records — nothing about your website changes.

Custom domain support is included on the free tier. For multiple domains, contact us and we'll help set it up.

No problem. NevTan Mail works with any registrar — the DNS flow shows you exactly where to add records, regardless of provider.

Briefly, during DNS propagation (minutes to a few hours). We recommend setting up and testing new mailboxes before switching MX, and keeping forwarding from your old provider during the transition.

These authenticate your domain so receiving servers know your mail is real. Without them, your emails are far more likely to land in spam — and your domain is easier to spoof.

10 mailboxes with 5 GB each, custom domain email, calendar + meetings, tasks, notes, admin console, guided DNS setup, and mail import. No ads, no data selling — on every plan.

Yes. Calendar and meeting scheduling are built in, with sync to your own Google Calendar and support for any video link (Google Meet, Zoom, Teams).

Yes. When you create a meeting, paste in any video-conferencing link — Meet, Zoom, Teams, or any provider. Guests join in one click.

Yes. Tasks and notes live beside your inbox so your team stays organized without switching apps.

Yes, schedule-send is included. Write now, pick a date/time, and it sends when you choose.

Yes, undo-send is available — a short window to retract an email after hitting send.

Yes. Snoozing moves a message out of your inbox into the Snoozed folder so you can deal with it later. It is a simple on/off action — open Snoozed and unsnooze when you are ready, rather than picking a time for it to reappear.

Yes. Under Settings → Filters you can match incoming mail by sender, recipient, subject, words it does or doesn't contain, or size — then skip the inbox, mark it read, star it, move it to a folder, delete it, or never mark it as spam.

Yes. Set a signature with your name, title, company, domain, and contact info. Roll it out consistently across the team.

The web app is fully responsive on phone, tablet, and desktop. Native iOS/Android apps are on the roadmap. You can also connect any IMAP client (Outlook, Apple Mail, Thunderbird).

Yes. Connect any IMAP/SMTP client to your mailbox using your credentials (ideally an app password).

Yes. Fast search by sender, subject, content, with folder and date filters and operators like from: and has:attachment.

Yes. Every connection is TLS-encrypted, access is session-based with role-based controls, and we never sell your data or use it for advertising. We don't scan your mail for ads.

Not yet. We use TLS-in-transit plus a strict no-access, no-ads, no-data-selling policy — the same practical standard as Google Workspace and Microsoft 365. E2EE is on our roadmap as a premium tier.

No. We never scan your email content, never use it for advertising, and never train AI on your mail. That's a core policy, not a footnote.

Never. Not on free, not on paid. No data selling, no ad targeting, on every plan. It's written into our privacy policy.

TLS encrypts data in transit so it can't be read while traveling. NevTan Mail uses TLS on every connection between your browser and our servers.

Roles (Member, Admin, Super Admin) determine what each person can do — e.g. a Member uses their mailbox, an Admin manages domains/mailboxes/billing, a Super Admin controls admin roles.

We guide you through SPF, DKIM, and DMARC so your domain is authenticated and hard to spoof, and access is protected by password sign-in with session-based authentication.

We store your data with encryption-at-rest protections as part of our security posture. Contact our team for detailed infrastructure documentation.

Contact our team for data-residency details — we're transparent about infrastructure locations.

You can export your data before cancellation. Contact support to delete your account and data.

The first 10 mailboxes with 5 GB each are free forever. For more mailboxes or more storage you buy a package, priced per mailbox per year: Basic 5 GB $1, Growth 35 GB $2, Business 100 GB $5, Pro 250 GB $12 — up to 100 mailboxes.

You keep the 10 free forever. For anything beyond that you buy a package, priced per mailbox per year — from $1 on Basic — and its mailboxes and storage add up on top of the free allowance.

Subscriptions are billed yearly, powered by Stripe. You pay once a year for the mailboxes and storage you choose, and can change plans anytime.

Better than a trial: the first 10 mailboxes are free forever. You can upgrade to paid mailboxes/storage whenever you need them — no trial expiry.

Yes. Change or cancel your plan anytime from the admin area, with downloadable payment history. No lock-in.

Google Workspace costs $72–$216/user/year. NevTan Mail is $0 for the first 10 mailboxes with 5 GB each, then from $1 per mailbox per year — a small fraction of the cost for most teams.

Zoho's free tier caps at 5 users/5GB total; paid is ~$12/user/year. NevTan Mail gives 10 mailboxes with 5 GB each free forever, then from $1 per mailbox per year.

Proton is ~€84/user/year. NevTan Mail matches the privacy promise most businesses need (no ads, no data selling, TLS) at $0 for 10 mailboxes with 5 GB each, then from $1 per mailbox per year.

Microsoft 365 is $72–$264/user/year with complex admin. NevTan Mail covers domain email, calendar, meetings, and admin at $0 for 10 mailboxes with 5 GB each, then from $1 per mailbox per year.

Payments are processed by Stripe. Standard cards are supported for paid plans and upgrades.

No. Signup, domain setup, and the first 10 mailboxes are free.

Yes — Stripe-powered billing provides downloadable payment history and receipts in the admin area.

Yes. Settings → Import mail → choose Google → enter an app password → pick folders. Your history copies over in the background (500 MB cap).

Google, Yahoo, and Zoho are supported — import runs over IMAP using an app password you generate at your current provider. Outlook and Microsoft 365 aren't supported for import at the moment, because Microsoft has retired app-password sign-in for IMAP.

An app password is a separate password you generate at your current provider for a specific app. It's safer than using your main password for imports.

No. Import your mail first (500 MB cap) — your history comes with you.

Setup is under an hour. Mail import runs in the background — a large mailbox may take longer depending on size.

Yes. Most people keep Gmail for personal mail and use NevTan Mail for business. You can also set up forwarding from Gmail during the transition.

No. Your domain stays yours — you only change DNS records (MX, SPF, DKIM, DMARC) with our guided flow.

Yes. Set up mailboxes and send test mail first. Keep forwarding from your old provider until you're confident, then switch MX.

Yes, imports are currently capped at 500 MB per mailbox. Contact support for help with larger mailboxes.

Yes. Create mailboxes for your whole team in the admin console — up to 10 free with 5 GB each, then from $1 per mailbox per year on a package.

Member (mailbox use), Admin (manage mailboxes, domains, billing), and Super Admin (full control including admin roles).

Yes. Admin and Super Admin roles control who can manage domains, mailboxes, storage, and billing.

Yes. Admins can manage storage and usage per mailbox in the admin console.

Yes. Admins can manage mailbox access and reset credentials from the admin console.

Suspend or remove their mailbox, forward or retain their mail, and revoke admin access — all from the admin console.

Yes. Connect your Google account (optional) to sync meetings — create NevTan meetings that appear in your Google Calendar.

Yes. Paste any video link into a meeting — your choice of provider, no lock-in.

Zapier integration is on our roadmap. Join the waitlist via support@nevtan.com.

Canva integration is planned. We're prioritizing by demand — tell us what you need.

CRM integrations are on the roadmap. Today you can use IMAP/SMTP clients and standard email workflows.

Yes. Mail, Drive, Sign, Cloud, and Engage share one login and are designed to work together as a suite.

Yes — connect Outlook, Apple Mail, or Thunderbird via IMAP/SMTP.

API and webhook capabilities are on the roadmap. Contact us if you need them soon.

Email support@nevtan.com. There's also a support page on the site, and help articles in the Documentation section.

Yes — mail.nevtan.com/docs covers setup, email, calendar, migration, admin, billing, and security with step-by-step guides.

Our guided flow walks you through each record. If you're still stuck, email support and we'll help verify your setup.

Email us anytime — we'll respond as soon as possible. Check the site for current support hours.

NevTan Mail is a business email service that brings your inbox, custom domains, calendar, meetings, and team admin controls into one secure workspace — free for the first 10 mailboxes.

Small businesses, freelancers, startups, and growing teams that want professional email on their own domain without paying enterprise prices.

Yes. NevTan Mail is part of the NevTan suite — Mail, Drive, Sign, Cloud, and Engage share one login and work together.

We don't scan your mail for ads or sell your data — so we don't need to charge enterprise prices to make money. We earn when teams grow (more mailboxes/storage), not from your data.

No. The free tier has no ads and no data selling — exactly like our paid tiers. Our privacy policy applies to every plan.

Referral mechanics are being designed. Contact us to be first in line.

Yes — nonprofits, charities, and churches are great fits. The 10-free-mailboxes tier is generous for small orgs.

We're committed to data portability — you can export your mail and cancel anytime. Your domain always stays yours.