Email groups and team distribution

Key points

• Group = one address reaching many people
• Great for teams, departments, projects
• Replies come from the individual (unlike shared)
• Easy to manage in admin

How to do it

1. Create a group in admin
2. Add members
3. Send to the group address
4. Manage membership as team changes

Common mistakes

• Using groups for shared inboxes
• Forgetting to remove leavers
• Reply-all chaos without rules