Shared mailboxes vs distribution groups

Key points

• Shared mailbox = one inbox multiple people use (support@)
• Distribution group = send to many, replies come from individuals
• Different use cases
• NevTan Mail supports both patterns

How to do it

1. Decide the purpose (central inbox vs broadcast)
2. Create shared mailbox for support/orders
3. Create group for announcements
4. Assign permissions

Common mistakes

• Using a group when you need a shared inbox
• Everyone using one login (shared password)
• No ownership of the shared box