Getting started
Create your account
Send feedbackSigning up creates the first account for your organization and the workspace its mail will run in. There are three steps: complete a short form, confirm your email address, then add the domain your team will send and receive on.
Sign up
Open the sign-up page and choose Get started or Create your account, then complete the form.
One workspace per company
The account you create here is an admin account that owns the workspace: it adds the domain, creates everyone else's mailboxes and holds the subscription. If a colleague has already signed your company up, do not sign up again — a second workspace cannot claim a domain the first one already has. Ask them to create a mailbox for you, then go to Signing in & SSO.
What you'll enter
- Full name — how you appear to the people you email. You can change it later from your profile.
- Email — the address you will sign in with. The activation link is sent here, so use an inbox you can open now; it does not have to be on the domain you are about to add.
- Company domain — the domain your team's mail will run on, such as
yourcompany.com. Enter the domain on its own, with nowww.and no@. If it already belongs to another NevTan Mail workspace, the form tells you so. - Password — 8 to 64 characters with an uppercase letter, a lowercase letter, a number and a special character, and no spaces. The same rule applies everywhere in NevTan Mail. Enter it a second time to confirm.
Why a company domain?
A domain lets your whole team send and receive from branded addresses like name@yourcompany.com instead of a generic provider. Admins verify the domain and create mailboxes on it — see Add & verify a domain.
If the form won't let you continue
The domain and the address are both checked before anything is created, so a problem is caught on the form rather than after you have signed up. Four things are refused:
- An address on the domain you are registering. Signing up as
you@yourcompany.comwhile registeringyourcompany.comcannot work — the verification email goes to the address you sign up with, and that domain has no mailboxes yet to receive it. Use an address you can already read; you can create the one you wanted as a mailbox once setup is finished. - A domain that cannot be found in DNS. Check the spelling, and that the domain is registered with its nameservers set at your registrar. If you bought it only minutes ago, wait a little and try again.
- An address that already has an account. Sign in with it instead, or reset the password if you have forgotten it.
- A domain another workspace already uses. Somebody at your organization has set it up before you. Ask them to create a mailbox for you rather than starting a second workspace on the same domain.
The form marks the box that has to change
Both answers come back from the same check, so the message is shown against the field it actually concerns — the address or the domain — rather than leaving you to work out which of the two it means.
Verify your email
- What happens — submitting the form sends an activation email to the address you entered.
- What to do — open it and select the activation link to confirm the account.
- Until you do — the account exists but cannot sign in, and you cannot add a domain or create mailboxes.
- If nothing arrives — check the spam folder first; activation mail is the message most likely to be filtered. The sign-in page also carries a Resend link that sends a fresh one to the same address.
After verifying
- You can sign in — the account is active from the moment you confirm it.
- You are asked for a domain — mailboxes are created on a domain rather than on the account itself, so this is the next thing the app needs.
- Adding it means publishing DNS records — a few entries at your DNS provider, so mail sent to your domain reaches NevTan Mail and the mail you send is accepted as genuine.
- Where to go next — Set up your team covers the whole sequence from here to a working team inbox, or Add & verify a domain for the domain step on its own.