Billing
Manage your subscription
Send feedbackSubscriptions are handled securely through Stripe, or Razorpay in India. Your card details go straight to the payment provider — NevTan Mail never sees or stores your card number.
Where everything lives
Everything to do with paying for the workspace sits under Admin → Subscription, across five tabs:
| Tab | What it's for |
|---|---|
| Buy a Plan | Choose a package and how many mailboxes it covers. This is where a new subscription starts. |
| Aliases | Buy extra aliases on top of the share your plan includes — see Aliases. |
| Storage | Add capacity to a single mailbox without moving the whole workspace up a plan — see Storage & usage. |
| My Subscriptions | What is active now, what it costs and when it renews. Changing and cancelling happen here. |
| Payment History | Every charge the workspace has made. |
Aliases and storage are bought and billed separately from the mailbox plan, so cancelling one does not touch the others.
Checkout
- Pick your plan: In the Buy a Plan tab, choose a package and how many mailboxes — see Plans & pricing.
- Authorize and subscribe: Tick the authorization box and choose Subscribe.
- Pay securely: A secure checkout opens in the app — Stripe, or Razorpay in India. Enter your payment details and confirm. NevTan Mail confirms the subscription when payment completes.
Stripe accepts major credit and debit cards (Visa, Mastercard, American Express, Discover); in India, Razorpay takes payment in rupees.
Change or cancel
My Subscriptions shows your free allowance and your domain's plan, with the mailboxes and storage it is billed for and when it next renews. From here you can change the plan, cancel it, or discard a checkout that never finished.
- Upgrade or add mailboxes — choose Change plan, pick a package and mailbox count, and check the new price before you confirm. The plan has to cover every mailbox on the domain.
- When a change takes effect — with Stripe, you're charged or credited the prorated difference for the rest of the billing period straight away. With Razorpay, the change starts on your next billing date, and until then you can undo it from the same dialog.
- Cancelling — your service stays active through the end of the period you've already paid for, then the domain goes back to the free allowance.
Payment history
Payment History holds every charge, renewal and plan change the workspace has made:
- All three kinds of purchase appear together, labelled as Mailbox plan, Email aliases or Extra storage, so you can see what a month actually cost across everything.
- Search narrows the list by plan, status, amount or payment ID — useful once a workspace has a year of renewals behind it.
- Each row carries a payment ID you can copy, which is the reference to quote if you ever need to ask about a specific charge.
A charge looks wrong?
Copy the payment ID from its row and send it to info@nevtan.com with what you expected to be charged. The ID identifies the exact transaction, which saves a round of questions.