Signing in & SSO

Sign in with the address and password for your mailbox. If an administrator created that mailbox, the first sign-in asks you to replace their password with one of your own. One session is shared across the NevTan suite, so signing in here can sign you in to the other NevTan products as well.

Sign in

Enter the address and password for your mailbox and choose Sign in. Where you land depends on your account:

• Everyone, administrators included — your inbox. Being an admin does not change where you start; the admin screens open from inside the app rather than replacing the inbox as a landing page.
• If you followed a link in — back to that page rather than the inbox, so a deep link still takes you where you meant to go.
• An administrator with no domain yet — sign-in asks for the domain, then opens Admin → Domain with the DNS records ready to publish.

Verify your domain

If you are the first person from your company to sign in, one task remains before anyone can use email. Mailboxes are created on a domain, and a domain carries mail only once its DNS records are published and verified. Until that is done, mail sent to your domain has nowhere to arrive and the mail you send can be refused as unauthenticated.

1. Add the domain: Sign-in prompts you for it the first time. If you skipped that, open Admin → Domain and add it there. See Add & verify a domain.
2. Copy the records from the DNS screen: Choose DNS on your domain's row. Four records are required and three more set up desktop and phone mail apps. Six of the seven are the same for every domain; only DKIM is unique to yours. See DNS records & email authentication.
3. Add them at your DNS provider: This happens outside NevTan Mail, wherever your nameservers point — GoDaddy, Namecheap, Cloudflare and the rest each label the boxes differently. See Adding records at your DNS provider for the exact fields per provider.
4. Wait for verification: The DNS screen rechecks every 30 seconds and keeps checking after you close it. Most domains verify within 15 minutes; a few providers take up to 24 hours. Your domain verifies as soon as the four required records are found.
5. Create mailboxes: Once the domain is verified, add a mailbox for each person from Admin → Mailbox. See Create & manage mailboxes.

Choose your own password

If an administrator created your mailbox, treat the password they gave you as temporary. Before you reach your inbox, NevTan Mail asks you to replace it:

• What you see — a screen headed Choose your own password, naming the mailbox it applies to.
• When it appears — only after a successful sign-in, at /choose-password on the site you just signed in to. Nobody emails you a link to it.
• When it comes back — any time an administrator resets your password, which also ends your current session straight away.

1. Enter a new password: Use 8 to 64 characters with an uppercase letter, a lowercase letter, a number and a special character, and no spaces. It has to be different from the one your admin gave you.
2. Confirm it: Type the same password again in the second field.
3. Save and continue: Choose Save and continue. You'll land in your inbox, and your admin won't know your new password.

You can't skip this step. Until you save a password the rest of NevTan Mail stays closed, and opening the inbox directly brings you back here. There's a Sign out link if you've reached the screen by mistake, but signing in again returns you to it.

Single sign-on (SSO)

NevTan Mail shares one sign-in session with the rest of the NevTan suite:

• What it does — if you are already signed in to another NevTan product in the same browser, NevTan Mail reuses that session and takes you to your inbox without asking for a password.
• When it will not happen — a different browser, a private window, or a shared session that has since expired. The check simply finds nothing to reuse.
• What to do then — nothing special. The ordinary sign-in form appears and works exactly as it always does.

Signing out

Open the account menu at the top-right and choose Sign out.

• It signs you out everywhere — the session is shared, so you will be asked for your password again next time you open Drive or Sign in that browser.
• On a shared or public computer — this is the step that matters. Closing the tab leaves the session alive; signing out is what ends it across every NevTan product.

Reset a forgotten password

1. Start a reset: Choose Forgot password? on the sign-in page and enter your email address.
2. Open the reset link: If the address is eligible, we email a link for setting a new password. The link is valid for 15 minutes; if it expires before you use it, start the reset again from the same page.
3. Set a new password: Choose a password that meets the same requirements as everywhere else in NevTan Mail — see Create your account. You can then sign in with it.