Administration
Create & manage mailboxes
Send feedbackOnce a domain is set up, create a mailbox for each teammate. They can sign in with the address and password you set.
Verify your email first
You must verify your own email address before you can create mailboxes. If you see a "please verify your mail" banner, open the activation email we sent and click the link.
Create a mailbox
- Open mailbox setup: Go to Admin → Mailbox and choose Add Mailbox.
- Enter the details: Set the Name (the part before the @, using letters, numbers, and
. _ -), a Full Name (letters and spaces), and select the Domain. - Set a starting password: Enter and confirm a password that meets the requirements below. Your teammate replaces it themselves on first sign-in, so it only has to get them in once.
- Create: Optionally tick Active, then create the mailbox. Share the address and the starting password with your teammate.
Your teammate picks their own password
The password you set is temporary. The dialog tells you so — "They'll be asked to choose their own password the first time they sign in." They can't reach the inbox until they save a replacement, which means you don't end up holding a password that still works. Tell them to expect that screen; see Signing in & SSO, under Choose your own password.
This applies to mailboxes you create for other people. Creating one for the address you're signed in with doesn't ask you to change anything.
Password requirements
NevTan Mail uses one password rule everywhere — sign-up, password reset, and the mailboxes you create here. A password must have:
- 8 to 64 characters
- At least one uppercase letter and one lowercase letter
- At least one number
- At least one special character
- No spaces
The same rule applies to the password your teammate chooses to replace yours — with one addition: it can't be the password you gave them.
Edit a mailbox
Open a mailbox to change its password (leave the field blank to keep the current one) or toggle whether it's Active. An inactive mailbox can't sign in.
Resetting someone's password is how you help a teammate who is locked out — mailboxes you created can't use Forgot password? themselves. See You can't sign in.
A password reset signs the user out immediately
As the dialog says, "They'll be signed out and asked to choose a new password the next time they sign in." Their session ends as soon as you save — not at the next sign-in — so don't reset a password while someone is mid-task without telling them. Give them the new password; they'll be asked to replace it with one of their own, and it then applies to their mail apps as well as the website.
Admin roles
From the mailbox editor you can Set role as Admin to give another mailbox admin access to the domain, or Revoke admin access to return it to a standard user. Revoking admin access signs that user out of their current session.
